Your Bitcoin Partner

Need help? Here’s how to contact the 1Bitcoin.ca support team.

How to Contact Support

1Bitcoin.ca support and transaction processing are available during regular business hours.

Business Hours & Support Availability

If you sent an Interac e-Transfer without including your reference code, don’t worry — your funds are usually still recoverable.
Your deposit may simply require manual review before it can…

Missing Reference Code on Your Interac e-Transfer?

Some Canadian banks may automatically block or flag Interac e-Transfers related to Bitcoin purchases, including transfers sent to 1Bitcoin.ca.

Why Your Bank May Block an Interac e-Transfer to 1Bitcoin.ca — and How To Fix It

Learn why banks sometimes block or delay Bitcoin-related payments and what you can do to help complete your transaction successfully.

Why Your Bank May Block a Bitcoin Purchase

Learn why your Bitcoin purchase or Canadian dollar withdrawal may still be processing and what factors can affect transaction times.

Why Is My Transaction Still Pending?

Learn what affects processing times for account verification, deposits, Bitcoin purchases, and Canadian dollar withdrawals on 1Bitcoin.ca.

How Long Does Everything Take?

Sent funds but don’t see them yet? Most deposits are processed quickly, but delays can occasionally happen because of banking reviews, missing information, or blockchain confirmations.

Troubleshooting Deposit Issues

Having trouble with a deposit, Bitcoin purchase, or wallet? Find common 1Bitcoin.ca errors and the steps you can take to resolve them.

Common Errors and How To Fix Them

Need a record of your account activity for taxes, bookkeeping, or personal records? You can export your transaction history directly from your 1Bitcoin.ca account.

How to Export Your Transaction History

Learn what happens if Bitcoin is sent to the wrong address, whether recovery may be possible, and how to help prevent irreversible mistakes.

What Happens If I Send Bitcoin to the Wrong Address?

Learn why Bitcoin purchases on 1Bitcoin.ca are automatically delivered to your whitelisted wallet and how Auto-Buy works on a non-custodial platform.

Why Does Bitcoin Automatically Send to My Wallet?

Learn who can use 1Bitcoin.ca, whether non-residents are eligible, and what requirements apply to account verification.

Can I Use 1Bitcoin.ca If I Live Outside Canada?

Learn why multiple Bitcoin purchases may arrive at different times and what factors can affect processing.

Why Didn't My Bitcoin Purchases Arrive at the Same Time?

Learn what a Whitelisted Wallet is, why 1Bitcoin.ca uses whitelisting, and what happens when you add or change your Bitcoin wallet.

What Does “Whitelisted” Mean?

Understanding the metrics displayed in your account, such as 'Total Profit' or 'ROI,' is essential for managing your Bitcoin investments effectively. This article explains what these metrics represent and clarifies…

Are the 'Total Profit' or 'ROI' metrics in my account withdrawable funds?

 Troubleshooting & Common Issues

Return to the 1Bitcoin Platform

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