Your Bitcoin Partner

If you sent an Interac e-Transfer without including your reference code, don’t worry — your funds are usually still recoverable.
Your deposit may simply require manual review before it can…

Missing Reference Code on Your Interac e-Transfer?

Some Canadian banks may automatically block or flag Interac e-Transfers related to Bitcoin purchases, including transfers sent to 1Bitcoin.ca.

Why Your Bank May Block an Interac e-Transfer to 1Bitcoin.ca — and How To Fix It

1Bitcoin.ca support and transaction processing are available during regular business hours.

Business Hours & Support Availability

Waiting on a withdrawal? Most withdrawals are processed quickly, but delays can occasionally happen because of banking reviews, verification checks, or blockchain activity.

Why Is My Withdrawal Still Pending?

Sent funds but don’t see them yet? Most deposits are processed quickly, but delays can occasionally happen because of banking reviews, missing information, or blockchain confirmations.

Troubleshooting Deposit Issues

Mistakes can happen during deposits or withdrawals. Here are some of the most common issues and how to resolve them quickly.

Common Errors and How To Fix Them

Need a record of your account activity for taxes, bookkeeping, or personal records? You can export your transaction history directly from your 1Bitcoin.ca account.

How to Export Your Transaction History

Need help? Here’s how to contact the 1Bitcoin.ca support team.

How to Contact Support

Learn what happens if you send Bitcoin to the wrong address, whether recovery is possible, and how to avoid irreversible mistakes.

What Happens If I Send Bitcoin to the Wrong Address?

Learn why Bitcoin purchases on 1Bitcoin.ca are automatically delivered to your whitelisted wallet and how Auto-Buy works on a non-custodial platform.

Why Does Bitcoin Automatically Send to My Wallet?

Learn how to add a trusted Bitcoin wallet address to your 1Bitcoin.ca account for secure Bitcoin purchases and withdrawals.

How to Add a Whitelisted Bitcoin Address

Learn who can use 1Bitcoin.ca, whether non-residents are eligible, and what requirements apply to account verification.

Can I Use 1Bitcoin.ca If I Live Outside Canada?

 Troubleshooting & Common Issues

Return to the 1Bitcoin Platform

Find answers and get help from Intercom Support and Community Experts

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