Processing times can vary depending on verification requirements, banking activity, compliance reviews, and Bitcoin network conditions. Most transactions are completed quickly, but some may take longer.
📝 Account Verification
Many accounts are verified quickly, but some may require additional review.
Verification can take longer if documents are unclear, information does not match, or additional verification is required. Accounts selected for manual review may also take longer to approve.
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💳 Interac e-Transfer Processing
Interac e-Transfers are credited automatically as they arrive, provided the sender includes the correct account details in the memo field of the transfer. Most Interac e-Transfers are processed within 30 minutes during business hours, but during periods of high transaction volume or compliance reviews, processing may take several hours.
Occasionally, processing may take longer due to bank security reviews, transfer limits, incorrect payment details, or increased banking activity during weekends and holidays.Compliance reviews may also contribute to delays, especially during periods of high transaction volume.
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₿ Bitcoin Purchases
Once your deposit has been received and any required compliance checks have been completed, it is automatically applied toward a Bitcoin purchase.
Most purchases are completed within an hour, although processing may take up to 12 hours depending on:
Transaction volume
Compliance or fraud prevention reviews
Banking delays
Technical maintenance or updates
Once your Bitcoin has been sent, you'll receive a transaction confirmation.
⛓️ Bitcoin Network Confirmations
After your Bitcoin has been sent, it enters the Bitcoin network.
Confirmation times are determined by the Bitcoin network—not by 1Bitcoin.ca.
The time required for confirmations depends on:
Network congestion
Miner activity
Overall blockchain demand
Some transactions receive their first confirmation within minutes, while others may take longer.
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💵 Canadian Dollar Withdrawals
If you've sold Bitcoin and requested a Canadian dollar withdrawal:
Most withdrawals are processed within 1 business day.
Requests submitted outside business hours, on weekends, or on holidays may take longer.
Processing times may also vary depending on banking hours and transaction volume.
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⚠️ Important Reminders
A processing delay does not necessarily mean there is a problem with your transaction.
Many delays are caused by banking processes, compliance reviews, or Bitcoin network activity and are resolved automatically.
Bitcoin transactions cannot be cancelled or reversed once they have been broadcast to the Bitcoin network.
💡 Tips for Smooth Processing
Double-check your payment details before sending a deposit.
Ensure your account verification is complete before funding your account.
Use your verified Whitelisted Wallet for Bitcoin purchases.
Allow extra time for your first transaction, as additional compliance checks may be required.
💬 Need Help?
If your transaction has taken longer than the expected processing time, please contact our support team through live chat or email [email protected], and we'll be happy to assist you.