If your 1Bitcoin.ca account is under review, it usually means our compliance or security systems have temporarily paused activity while additional checks are completed.
Account reviews are a normal part of operating a regulated Bitcoin platform in Canada. These reviews help protect customers, prevent fraud, and ensure transactions comply with Canadian financial regulations.
In most cases, reviews are temporary and do not mean you did anything wrong.
Why Accounts May Be Reviewed
There are several reasons why an account may enter review status.
Common triggers include:
New account activity
Identity verification issues
Large or unusual transactions
Security concerns
Payment verification checks
Changes to personal information
Compliance or regulatory requirements
Bank transfer reviews
Suspicious or high-risk transaction patterns
Sometimes reviews happen automatically through fraud prevention systems, while others require manual review by our compliance team.
Identity Verification Issues
Your account may be reviewed if:
Uploaded ID documents are unclear
Information does not match your bank account
Verification details are incomplete
Documents appear expired or altered
Additional verification is required
If this happens, you may be asked to submit updated information or additional documents.
Related article:
[Why Was My Verification Rejected?]
Security and Fraud Prevention Reviews
To help protect customers, some transactions or account activity may trigger additional security checks.
This can happen if:
A login attempt appears unusual
Your account activity changes suddenly
Multiple payment methods are used
A bank flags a transaction
A transaction amount is significantly larger than normal
These reviews help reduce fraud, account takeovers, unauthorized payments, and financial crime risks.
Compliance and Regulatory Reviews
As a Canadian Bitcoin platform, 1Bitcoin.ca must comply with anti-money laundering (AML) and financial regulations.
In some situations, we may need to:
Confirm your identity again
Request additional documents
Verify the source of funds
Review certain transactions before processing
These requirements apply to all regulated financial platforms operating in Canada.
Related article:
[Why Do We Ask About Source of Funds?]
How Long Does an Account Review Take?
Review times vary depending on the situation.
Some reviews are completed within a few hours, while others may take longer if:
Additional documents are required
Banking delays occur
Transactions require manual review
There is a high volume of support requests
Submitting requested information quickly can help reduce delays.
What You Can Do While Waiting
If your account is under review:
1. Check Your Email
Our team may request additional information or documents. Check your inbox and spam folder for messages from 1Bitcoin.ca.
2. Ensure Your Documents Are Clear
If resubmitting documents:
Use valid government-issued ID
Ensure images are clear and readable
Avoid cropped or blurry photos
Make sure all information matches your account
3. Avoid Creating Multiple Accounts
Creating duplicate accounts can delay the review process further and may trigger additional security checks.
4. Wait for the Review to Finish
Submitting multiple support requests or repeated transactions during a review may slow processing times.
Does “Under Review” Mean My Account Is Suspended?
Not necessarily.
In many cases, an account review is simply a temporary verification or security check. Most reviews are resolved once the required checks are completed.
Need Help?
If your account has been under review for an extended period or you are unsure what information is needed, contact [email protected] for assistance.
Related articles:
Why Was My Verification Rejected?
Why Am I Being Asked to Re-Verify?
Why Transactions May Be Delayed?