If your 1Bitcoin.ca account is under review, it usually means additional security or compliance checks are being completed before certain activity can continue.
Account reviews are a normal part of operating a regulated Bitcoin platform in Canada and help protect customers, prevent fraud, and support regulatory compliance.
In most cases, an account review does not mean you did anything wrong.
🔍 Why Accounts May Be Reviewed
There are several reasons an account may enter review status.
Common reasons include:
identity verification issues
large or unusual transactions
payment verification checks
changes to personal information
security or fraud-prevention reviews
banking-related reviews
compliance or regulatory requirements
violation of Terms and Conditions
compromised accounts
Some reviews are triggered automatically by security systems, while others require manual review by our compliance team.
🪪 Identity Verification Issues
Your account may be reviewed if:
uploaded ID documents are unclear
account information does not match banking information
documents are expired
verification details are incomplete
additional verification is required
If needed, our team may request updated documents or additional information.
Related article:
🔐 Security & Fraud Prevention Reviews
Additional reviews may happen if account activity appears unusual or requires verification.
This may include:
unusual login attempts
sudden account activity changes
multiple payment methods
large transaction amounts
bank-related security flags
These checks help reduce:
fraud
unauthorized account access
payment issues
financial crime risks
Related article:
⚖️ Compliance & Regulatory Reviews
As a Canadian Bitcoin platform, 1Bitcoin.ca must comply with financial regulations and anti-money laundering (AML) requirements.
In some situations, we may need to:
confirm identity information again
request additional documents
review transaction activity
verify source of funds information
These requirements apply to regulated financial platforms operating in Canada.
Related article:
⏱️ How Long Does a Review Take?
Review times vary depending on the situation.
Some reviews are completed within a few hours, while others may take longer if:
additional documents are required
banking delays occur
transactions require manual review
support volume is high
Providing requested information promptly can help reduce delays.
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📝 What You Can Do While Waiting
If your account is under review, it’s best to:
check your email regularly
review spam or junk folders
ensure submitted documents are clear and readable
avoid creating duplicate accounts
wait for the review process to complete
stop any third-party access and confirm sole account usage
reset your password and enable multi-factor authentication
provide location confirmation and avoid using VPNs
share device information if requested
complete live verification (selfie and ID confirmation)
confirm all prior transactions were authorized by you
Submitting multiple support requests or repeated transactions during a review may increase delays.
❓ Does “Under Review” Mean My Account Is Suspended or Restricted?
Not necessarily.
In many cases, an account review is simply a temporary verification or security check. However, if the review identifies issues such as violations of Terms and Conditions or unauthorized activity, the account may enter a restricted state requiring further action. Most reviews are resolved once the required checks are completed.
💬 Need Help?
If your account has been under review for an extended period or you are unsure what information is needed:
request a live agent through support
or email [email protected]
note: Chat support cannot assist with removing account restrictions. All appeals and reviews must be submitted via email.