If your verification was rejected on 1Bitcoin.ca, it usually means the information or documents submitted could not be successfully verified.
Verification failures are common across financial platforms and are often caused by simple issues like blurry photos, mismatched information, or unsupported documents.
In most cases, you can correct the issue and resubmit your verification successfully.
Common Reasons Verification Gets Rejected
Blurry or Low-Quality ID Photos
Your documents must be clear and easy to read.
Verification may fail if:
Images are blurry
Text is difficult to read
Photos are too dark or too bright
Parts of the document are cut off
The camera is out of focus
Tips:
Use good lighting
Place the ID on a flat surface
Avoid glare or shadows
Upload high-resolution images
Expired Identification
Government-issued ID must be valid and not expired.
Accepted IDs may include:
Driver’s licence
Passport
Provincial photo ID card
Expired documents are usually rejected automatically.
Information Does Not Match
Verification may fail if the information on your account does not match your documents or banking information.
Common mismatches include:
Different legal names
Incorrect date of birth
Address discrepancies
Nicknames instead of legal names
Always use your full legal name exactly as it appears on your ID.
Unsupported or Altered Documents
Verification systems may reject:
Screenshots
Edited images
Cropped documents
Photocopies
Temporary documents
Damaged ID
Only upload original, unedited documents.
Selfie or Face Verification Problems
If selfie verification is required, issues may occur when:
Your face is partially covered
Lighting is poor
The selfie is blurry
The image does not match your ID photo
Remove hats, sunglasses, or filters before taking a verification selfie.
Address Verification Issues
If proof of address is requested, verification may fail if:
The document is too old
The address does not match your account
The file is unclear
Unsupported documents are submitted
Commonly accepted documents may include:
Utility bills
Bank statements
Government correspondence
Why Additional Verification May Be Required
Some accounts require enhanced verification checks for security or compliance reasons.
This may happen if:
Transaction amounts are larger than normal
Certain payment methods are used
Fraud prevention systems trigger a review
Additional identity confirmation is needed
Related article:
[Why Are Additional Documents Required?]
How To Successfully Resubmit Verification
1. Use Clear Photos
Make sure:
All corners of the document are visible
Text is readable
Images are not blurry
Lighting is bright and even
2. Use Valid Government ID
Submit an unexpired:
Passport
Driver’s licence
Provincial ID card
3. Match Your Information Exactly
Your:
Name
Address
Date of birth
should match across your:
Account
ID
Banking information
4. Avoid Editing Documents
Do not:
Crop images
Use screenshots
Apply filters
Modify files in any way
How Long Does Verification Take?
Verification times vary depending on:
Document quality
Verification volume
Whether manual review is required
Additional compliance checks
Some verifications are completed quickly, while others may require additional review time.
What If Verification Keeps Failing?
If your verification continues to fail:
Double-check your document quality
Ensure all information matches
Review any instructions sent by support
Contact the 1Bitcoin.ca support team for assistance
Need Help?
If you are unsure why your verification was rejected, contact support and include:
The type of document submitted
Any error messages received
Updated copies of requested documents if applicable
Related articles:
KYC Failed: Why It Happens and What To Do
Why Am I Being Asked to Re-Verify?
Why Is My Account Under Review?