If your verification was rejected on 1Bitcoin.ca, it usually means the information or documents submitted could not be successfully verified.
Verification issues are common across financial platforms and are often caused by simple problems such as blurry photos, mismatched information, or unsupported documents.
In many cases, the issue can be corrected and verification can be resubmitted successfully.
📷 Blurry or Low-Quality ID Photos
Verification may fail if:
images are blurry
text is difficult to read
parts of the document are cut off
lighting is too dark or too bright
To improve approval chances:
use good lighting
place the ID on a flat surface
avoid glare or shadows
upload clear, high-resolution photos
🪪 Expired Identification
Government-issued ID must be valid and unexpired.
Accepted documents may include:
driver’s licence
passport
provincial photo ID card
Expired identification is usually rejected automatically.
⚠️ Information Does Not Match
Verification may fail if your account information does not match your documents or banking information.
Common mismatches include:
different legal names
incorrect date of birth
address discrepancies
nicknames instead of full legal names
Always use your full legal name exactly as it appears on your identification.
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🚫 Unsupported or Altered Documents
Verification systems may reject:
screenshots
edited images
cropped documents
photocopies
damaged identification
Only upload original, unedited documents.
🤳 Selfie or Face Verification Problems
If selfie verification is required, issues may happen when:
lighting is poor
the selfie is blurry
your face is partially covered
the image does not match your ID
Remove hats, sunglasses, or filters before taking verification photos.
🏠 Address Verification Issues
If proof of address is requested, verification may fail if:
the document is outdated
the address does not match your account
the image is unclear
unsupported documents are submitted
Accepted documents may include utility bills, bank statements, or government correspondence.
🔍 Why Additional Verification May Be Required
Some accounts require enhanced verification checks for security or compliance purposes.
This may happen if:
transaction amounts are larger than normal
fraud prevention systems trigger a review
additional identity confirmation is needed
Related article:
✅ How To Successfully Resubmit Verification
Before resubmitting:
ensure all photos are clear and readable
use valid government-issued ID
confirm your information matches across documents and banking information
avoid editing or cropping files
Providing accurate, high-quality documents can help reduce delays.
Related article:
⏱️ How Long Does Verification Take?
Verification times vary depending on:
document quality
verification volume
whether manual review is required
additional compliance checks
Some verifications are completed quickly, while others may require additional review time.
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💬 Need Help?
If your verification continues to fail:
review any instructions provided by support
confirm your documents are clear and valid
contact support if additional assistance is needed
To contact support:
request a live agent through support
or email [email protected]