🔧 What You Can Update
You can request updates for your:
legal name
home address
email address
phone number
⚠️ Please use your full legal first and last name only.
Do not include:
middle names
nicknames
abbreviations
unless they appear on your government-issued ID.
💬 How to Request an Update
To request a change to your personal information:
request a live agent through the support chat
or email [email protected]
Please include:
your account email
the requested change
any required supporting documents
🧾 When Verification Documents Are Required
Some updates may require additional verification documents.
Name Changes
You may need:
government-issued ID showing your updated legal name
Address Changes
You may need:
utility bill
bank statement
Documents must clearly show:
your full legal name
your updated address
🕒 Processing Time
Most account updates are reviewed and processed within:
1 business day
Some requests may take longer if additional information is required.
💡 Helpful Tip
Using accurate legal information from the beginning can help avoid:
verification delays
account review issues
funding interruptions