Keeping your personal information accurate helps prevent verification issues and transaction delays.
How you make an update depends on the information you need to change.
🏠 How to Update Your Address
You can update your residential address directly through your account.
Log into 1Bitcoin.ca and select Profile. Under your account details, locate the Proof of Residence section and select Update Address.
Enter your new residential address and follow the instructions provided.
You will need to provide updated proof of residence for the new address to be verified.
Your proof of residence must be submitted as a PDF and clearly show your full legal name, current residential address, and a recent issue date.
Accepted documents may include eligible bank statements, utility bills, or government correspondence.
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👤 Updating Your Legal Name
If your legal name has changed, please email [email protected] for assistance.
Additional identity verification may be required before the change can be completed.
Your account information should match the legal information shown on your government-issued identification.
📱 Updating Your Phone Number
If you need to update the phone number associated with your account, please email [email protected].
Additional security verification may be required before the change can be completed.
📧 Can I Change My Email Address?
No. The email address associated with your 1Bitcoin.ca account cannot be changed.
Your account email is an important part of your account identity and security and must remain associated with the account.
If you have lost access to the email address registered to your account, contact [email protected] for assistance with the appropriate next steps.
🔐 Why Additional Verification May Be Required
Changes to personal information may require additional verification to help protect your account and meet verification requirements.
Depending on the type of change, you may be asked to confirm your identity or provide updated information through an approved verification process.
Please do not send identification, proof of residence, or other sensitive documents through support chat unless specifically instructed to use an approved submission method.
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💬 Need Help?
If you're unable to update your information or aren't sure what is required, email [email protected].
Our team can explain the requirements and guide you through the appropriate next steps.