🔁 Interac e-Transfer Problems
Missing Reference Code
If your e-Transfer was sent without the correct reference code:
the deposit may not process automatically
manual review may be required
Please contact support and provide:
transfer amount
transfer date and time
sending email address
Related article:
Wrong Recipient Email
If the e-Transfer was sent to the wrong email address:
contact your bank immediately
check whether the transfer can still be cancelled
Always use the exact recipient email shown in your dashboard.
Related article:
Business or Unsupported Account
1Bitcoin.ca only accepts:
Canadian personal bank accounts
Transfers sent from:
business accounts
unsupported account types
may be delayed or returned.
Related article:
🏦 Bank Wire Errors
Missing Wire Memo or Reference Code
If the wire memo or reference code was missing:
manual review may be required
Please send:
your wire receipt
transfer details
reference information if available
Related article:
Joint or Corporate Accounts
Bank wires must come from:
a Canadian personal bank account
matching the legal name on your account
Corporate or unsupported account types may result in:
delays
additional review
returned funds
Related article:
Incorrect Banking Information
Incorrect routing or banking details may delay processing.
Always use:
the exact banking instructions shown in your dashboard
Related article:
₿ Bitcoin Deposit Issues
Incorrect Wallet Address
Bitcoin transactions are:
permanent
irreversible
Always verify wallet addresses carefully before sending Bitcoin.
Related article:
No Blockchain Confirmation Yet
Bitcoin deposits require:
blockchain confirmations before processing
If the transaction is still pending:
wait for at least 1 confirmation
check the transaction status on a blockchain explorer
You can track Bitcoin transactions using:
Related article:
💬 Still Not Sure What Went Wrong?
If you need assistance:
request a live agent through the support chat
or email [email protected]
Including screenshots or receipts may help speed up troubleshooting.