🔧 How To Request a Phone Number Change
To update your phone number:
email [email protected]
use the subject line: Phone Number Change Request
Please include:
your 1Bitcoin.ca account email address
your current phone number
(last 4 digits is fine if preferred)your new phone number
🔐 Identity Verification May Be Required
For security purposes, our team may need to verify your identity before making changes to your account.
This helps protect your account from unauthorized access or fraudulent changes.
🕒 Processing Time
Most phone number updates are completed within:
1 business day
Some requests may take longer if additional verification is required.
📲 Why Your Phone Number Matters
Your phone number may be used for:
SMS verification
account security checks
login authentication
Keeping your number updated helps avoid account access issues.
🚫 Locked Out of Your Account?
If you can no longer receive verification codes because your old phone number is inactive, contact support as soon as possible.
Our team can help restore access after verifying your identity.
💬 Need Help?
To request a phone number update:
email [email protected]
use the subject line: Phone Number Change Request