📧 Best Ways To Reach Us
🤖 Dashboard Chat Support
The support chat inside your dashboard is available anytime for:
quick answers
Help Center articles
common troubleshooting questions
The chat assistant can help guide you through many common issues instantly.
👤 How To Reach a Live Agent
If you need help from a real support agent:
request a live agent through the support chat
or email [email protected]
Live agent support is available during business hours:
Monday to Friday
9:00 AM – 4:30 PM EST
Most support requests receive a response within:
1 business day
Related article:
📝 What To Include in Your Message
To help us assist you faster, please include:
your full name
account email address
a description of the issue
transaction details if applicable
screenshots or reference numbers when available
Examples may include:
deposits
withdrawals
verification questions
transaction delays
🌐 Social Media
You may also contact us through social media for general questions.
⚠️ Never share:
passwords
verification codes
banking information
sensitive account details
Related article:
🚫 Important Security Reminder
1Bitcoin.ca will never ask for:
your password
your seed phrase
remote access to your computer or device
If someone requests this information while claiming to represent 1Bitcoin.ca, it may be a scam.
Related article:
📚 Prefer To Self-Serve?
Many common questions are already covered in the Help Center, including:
deposits
withdrawals
verification
wallets
Bitcoin transactions
security tips
You may find answers faster by searching the Help Center first.
🇨🇦 Thanks for Choosing 1Bitcoin.ca
We’re proud to support Canadians learning about and using Bitcoin.