📧 Best Ways To Reach Us
🤖 Dashboard Chat Support
The support chat inside your dashboard is available anytime for:
quick answers
Help Center articles
common troubleshooting questions
The chat assistant can help guide you through many common issues instantly.
Please note that chat support cannot assist with restricted accounts. For such cases, the review team will handle your case after you submit the required information and will follow up once the review is complete.
👤 How To Reach a Live Agent
If you need help from a real support agent:
request a live agent through the support chat
or email [email protected]- 📵 Phone support is not available
Ensure that you double-check the email address for accuracy before sending. Avoid spaces, typos, or extra characters to prevent email delivery issues. If your email bounces back, review the address and content for errors, correct them, and resend your message.
Live agent support is available during business hours:
Monday to Friday
9:00 AM – 4:30 PM EST
Most support requests receive a response within:
1 business day
Related article:
📝 What To Include in Your Message
To help us assist you faster, please include:
your full name
account email address
a description of the issue
transaction details if applicable
screenshots or reference numbers when available
do not include passwords, PINs, or seed phrases in your email to ensure account security
Examples may include:
deposits
withdrawals
verification questions
transaction delays
🌐 Social Media
You may also contact us through social media for general questions.
⚠️ Never share:
passwords
verification codes
banking information
sensitive account details
Related article:
🚫 Important Security Reminder
1Bitcoin.ca will never ask for:
your password
your seed phrase
remote access to your computer or device
If someone requests this information while claiming to represent 1Bitcoin.ca, it may be a scam.
Related article:
📚 Prefer To Self-Serve?
Many common questions are already covered in the Help Center, including:
deposits
withdrawals
verification
wallets
Bitcoin transactions
security tips
You may find answers faster by searching the Help Center first.
🇨🇦 Thanks for Choosing 1Bitcoin.ca
We’re proud to support Canadians learning about and using Bitcoin.