Security Tips Before You Start

A few security precautions can make a significant difference when using Bitcoin.

Before making your first purchase, take a moment to secure both your 1Bitcoin.ca account and the wallet where your Bitcoin will be sent.

Use a strong password for your 1Bitcoin.ca account that you don't use for any other website or service.

A reputable password manager can help you create and securely store unique passwords without having to remember each one.

Most importantly, never give your 1Bitcoin.ca password to anyone.

Two-factor authentication adds another layer of protection to your account.

With 2FA enabled, your password alone is not enough to approve certain security-sensitive actions, including changes to your Whitelisted Wallet.

Never provide a 2FA verification code to someone who contacts you unexpectedly.

Your Whitelisted Wallet is where your Bitcoin purchases are delivered, so always make sure the wallet belongs to you and that you control it.

Before confirming a wallet, carefully verify the receiving information and make sure you have securely backed up the wallet's recovery information where applicable.

Never share your seed phrase, recovery phrase, or private keys with anyone — including someone claiming to work for 1Bitcoin.ca.

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Scammers may pretend to be 1Bitcoin.ca employees, investment professionals, wallet providers, or other trusted organizations.

1Bitcoin.ca will never ask you for your password, seed phrase, recovery phrase, or private keys.

Be cautious of anyone who unexpectedly contacts you and asks you to send Bitcoin, move funds to a "safe" wallet, share security credentials, or provide remote access to your computer or phone.

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Whenever possible, access your account from your own trusted device and a secure internet connection.

Avoid signing into financial accounts using public Wi-Fi or shared computers. Keep your device, browser, and security software up to date.

Bitcoin transactions are generally irreversible once sent.

Before approving a wallet or sending Bitcoin, confirm that the receiving information is correct and that you control the destination wallet.

Never rush a Bitcoin transaction because someone is pressuring you or claiming there is an emergency.

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If you notice an unfamiliar transaction, unexpected wallet change, suspicious login, or believe someone may have gained access to your account, contact 1Bitcoin.ca support immediately.

If you believe your bank account or payment information may also be compromised, contact your financial institution directly.

If you believe you have been the victim of fraud, you may also wish to report the incident to the appropriate fraud reporting service or local police.

If you're unsure whether a message, request, or transaction is legitimate, contact us through the 1Bitcoin.ca support chat before taking action.

Our team can help you review the situation and determine the appropriate next steps.