🕵️ What Counts as Suspicious Activity?
Examples of suspicious activity may include:
emails claiming to be from 1Bitcoin.ca
fake support messages on social media
phone calls pretending to be support agents
requests for your password or 2FA code
phishing websites or fake login pages
unexpected login attempts or transactions
“Bitcoin doubling” or investment scams
⚠️ 1Bitcoin.ca will never ask for:
your password
your seed phrase
remote access to your device- do not install unauthorized remote access software (e.g., AnyDesk)
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📤 How To Report Suspicious Activity
If you encounter suspicious activity:
Take screenshots or save the message
Note where it happened:
email
social media
messaging app
website
3. Contact support with:
a short description
screenshots if available
links or usernames involved
your account email if affected- a high-level timeline of key events
details of the financial institutions and crypto platforms involved
information on whether reports have been filed with your bank, police, or the Canadian Anti-Fraud Centre
To contact support:
Email [email protected]
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🔒 What Happens Next?
After a report is submitted, our team may:
investigate the activity
block known scam accounts
review account security
help secure affected accounts if necessary- temporarily flag or disable your account to prevent further activity during the investigation
provide transaction history to assist with law enforcement investigations
In some situations, additional verification may be required to help protect your account.
As a non-custodial service, 1Bitcoin.ca does not hold user funds or have direct access to user accounts. Additionally, Bitcoin transactions are irreversible once confirmed on the blockchain, and funds sent to unauthorized parties cannot be recovered.
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👀 Stay Proactive
If you think your account information may have been exposed:
change your password immediately- update the passwords for your email and account with strong, unique passwords. Avoid reusing old passwords or using easily guessable ones.
enable 2FA if it is not already enabled
stop communicating with suspicious contacts
monitor your account activity closely- sign out of all active sessions on your account
scan your devices for malware or unauthorized remote access software- block suspicious callers or contacts- uninstall any remote-access software (e.g., AnyDesk or similar tools) from your devices
avoid sharing personal or financial information with unknown parties- avoid services that claim they can recover lost cryptocurrency for a fee or require access to your accounts, as these are often scams.
⚠️ Reporting suspicious activity early may help prevent additional issues. Educate yourself about common fraud tactics to recognize and avoid them. Only use trusted and reputable platforms for Bitcoin transactions and financial activities.
Reporting to External Authorities
If you suspect unauthorized access, fraud, or scams involving your account, consider the following steps:
Contact Local Law Enforcement: Report the incident to your local police department and provide all relevant details, such as transaction IDs, timestamps, and communications.
File a Report with the Canadian Anti-Fraud Centre: Visit www.antifraudcentre-centreantifraude.ca to submit a report.
Notify Your Bank: If your bank account was involved, contact your bank immediately to report unauthorized activity and secure your finances. Request them to place a hold or initiate a trace on any recent transactions. Clearly explain that you believe you are a victim of a scam and provide all relevant details.Continue collaborating with your bank’s fraud department and follow their guidance to address any fraudulent activity.
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