🕵️ What Counts as Suspicious Activity?
Examples of suspicious activity may include:
emails claiming to be from 1Bitcoin.ca
fake support messages on social media
phone calls pretending to be support agents
requests for your password or 2FA code
phishing websites or fake login pages
unexpected login attempts or transactions
“Bitcoin doubling” or investment scams
⚠️ 1Bitcoin.ca will never ask for:
your password
your seed phrase
remote access to your device- do not install unauthorized remote access software (e.g., AnyDesk)
Related article:
📤 How To Report Suspicious Activity
If you encounter suspicious activity:
Take screenshots or save the message
Note where it happened:
email
social media
messaging app
website
Contact support with:
a short description
screenshots if available
links or usernames involved
your account email if affected
To contact support:
request a live agent through the support chat
or email [email protected]
Related article:
🔒 What Happens Next?
After a report is submitted, our team may:
investigate the activity
block known scam accounts
review account security
help secure affected accounts if necessary- temporarily flag or disable your account to prevent further activity during the investigation
provide transaction history to assist with law enforcement investigations
In some situations, additional verification may be required to help protect your account.
As a non-custodial service, 1Bitcoin.ca does not hold user funds or have direct access to user accounts. Additionally, Bitcoin transactions are irreversible once confirmed on the blockchain, and funds sent to unauthorized parties cannot be recovered.
Related article:
👀 Stay Proactive
If you think your account information may have been exposed:
change your password immediately
enable 2FA if it is not already enabled
stop communicating with suspicious contacts
monitor your account activity closely- sign out of all active sessions on your account
scan your devices for malware or unauthorized remote access software
⚠️ Reporting suspicious activity early may help prevent additional issues.
Reporting to External Authorities
If you suspect unauthorized access, fraud, or scams involving your account, consider the following steps:
Contact Local Law Enforcement: Report the incident to your local police department and provide all relevant details, such as transaction IDs, timestamps, and communications.
File a Report with the Canadian Anti-Fraud Centre: Visit www.antifraudcentre-centreantifraude.ca to submit a report.
Notify Your Bank: If your bank account was involved, contact your bank immediately to report unauthorized activity and secure your finances.
Related article: