🕵️ What Counts as Suspicious Activity?
Examples of suspicious activity may include:
emails claiming to be from 1Bitcoin.ca
fake support messages on social media
phone calls pretending to be support agents
requests for your password or 2FA code
phishing websites or fake login pages
unexpected login attempts or transactions
“Bitcoin doubling” or investment scams
⚠️ 1Bitcoin.ca will never ask for:
your password
your seed phrase
remote access to your device
Related article:
📤 How To Report Suspicious Activity
If you encounter suspicious activity:
Take screenshots or save the message
Note where it happened:
email
social media
messaging app
website
Contact support with:
a short description
screenshots if available
links or usernames involved
your account email if affected
To contact support:
request a live agent through the support chat
or email [email protected]
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🔒 What Happens Next?
After a report is submitted, our team may:
investigate the activity
block known scam accounts
review account security
help secure affected accounts if necessary
In some situations, additional verification may be required to help protect your account.
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👀 Stay Proactive
If you think your account information may have been exposed:
change your password immediately
enable 2FA if it is not already enabled
stop communicating with suspicious contacts
monitor your account activity closely
⚠️ Reporting suspicious activity early may help prevent additional issues.
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