To complete your account verification, you'll need to upload a valid proof of residence document. Your document must clearly show your name and residential address and meet the requirements below.
đ Accepted Proof of Residence Documents
You may upload any of the following:
Utility bill (including cell phone bills)
Bank statement
Government-issued correspondence
Shared utility bills are accepted, provided your name also appears on the document.
â Document Requirements
To be accepted, your proof of residence must:
Show your full legal name.
Show your current residential address.
Be dated within the last 3 months.
Be clear, complete, and easy to read.
Accepted file formats include those displayed on the upload page, including PDF where supported.
â Documents We Cannot Accept
The following are not accepted as proof of residence:
Screenshots
Documents displaying a P.O. Box instead of a residential address
Expired documents
Documents that do not clearly show your name and address
Identification documents such as passports, driver's licences, or birth certificates
đ Special Situations
I Rent and Don't Have Utility Bills
If you don't receive utility bills in your name, you may upload:
A recent bank statement.
A government-issued letter.
A cell phone bill showing your name and residential address.
If your bank statements are only available online, you can usually download an official PDF statement from your online banking portal.
Shared Utility Bills
Shared utility bills are accepted as long as:
Your name appears on the bill.
The document meets all other proof of residence requirements.
â ď¸ Common Reasons Documents Are Rejected
Your proof of residence may be rejected if:
It is older than 3 months.
Your name or address is missing.
The image is blurry or incomplete.
A screenshot was uploaded instead of the original document.
The document shows a P.O. Box rather than a residential address.
Taking a clear photo or uploading the original PDF can help prevent delays.
đŹ Need Help?
If you're unsure whether your document will be accepted, our support team is happy to help before you upload it.
You can contact us through live chat or email [email protected].