Sometimes additional documents are required to complete verification or review certain transactions on 1Bitcoin.ca.
In many cases, these requests are routine and help confirm account information, prevent fraud, and comply with Canadian financial regulations.
Being asked for additional documents does not necessarily mean there is a problem with your account.
🔍 Common Reasons Additional Documents May Be Requested
You may be asked for more information if:
your ID could not be verified clearly
account information does not match submitted documents
a transaction requires additional review
banking information needs confirmation
unusual account activity is detected
enhanced verification is required for compliance purposes
Some reviews are completed automatically, while others require manual review by our compliance team.
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🪪 Government-Issued Identification
Additional identification may be requested if previous documents were unclear, expired, or incomplete.
Accepted documents may include:
driver’s licence
passport
provincial photo ID
Documents should be clear, readable, and unedited.
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🏠 Proof of Address
Proof of address may be required to confirm your residential information.
Accepted examples may include:
utility bills
bank statements
government correspondence
The document should clearly display:
your full legal name
your address
a recent issue date
🏦 Banking Verification
In some situations, banking verification may be required to confirm ownership of a payment method or bank account.
This helps reduce:
payment fraud
unauthorized transfers
account misuse
The name on your bank account should match the name on your 1Bitcoin.ca account.
💼 Source of Funds Information
Certain transactions may require additional information about where deposited funds originated.
This may include:
employment income
personal savings
investment proceeds
asset sales
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⏱️ Why Some Users Need More Verification Than Others
Verification requirements can vary depending on:
transaction size
payment method
account activity
security review results
regulatory requirements
Some accounts are verified automatically, while others require additional manual review.
✅ How To Avoid Verification Delays
To help speed up the review process:
upload clear, readable documents
ensure information matches across all records
use valid, non-expired identification
respond promptly to document requests
Providing accurate information can help reduce delays and additional review requests.
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⏳ Will Transactions Be Delayed?
In some situations, transactions may remain pending until requested documents are reviewed and approved.
Once verification is completed successfully, normal account activity can continue.
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💬 Need Help?
If you are unsure what documents are required or why additional verification was requested:
request a live agent through support
or email [email protected]