KYC Failed: Why It Happens and What To Do

If your KYC verification failed on 1Bitcoin.ca, it usually means your identity or account information could not be fully verified during the review process.

“KYC” stands for Know Your Customer, a standard identity verification process used by regulated financial platforms and Bitcoin services in Canada.

KYC checks help prevent:

fraud
identity theft
unauthorized transactions
financial crime

In many cases, failed verification can be resolved by correcting documents or providing additional information.

📷 Poor Quality ID Photos

One of the most common causes of failed KYC is unclear document uploads.

Verification may fail if:

images are blurry
documents are cropped
lighting is poor
glare blocks important information
photos are low resolution- parts of the document are covered or obstructed (e.g., stickers, tape)

Your ID should be fully visible, readable, and uploaded as an original image.

Why Was My Verification Rejected?

🪪 Expired or Unsupported Documents

KYC verification may fail if:

identification is expired
unsupported documents are submitted
temporary documents are used
screenshots or photocopies are uploaded- documents have been altered or obstructed (e.g., stickers covering details)

Accepted identification typically includes:

driver’s licence
passport
provincial photo ID Note: Ensure both the front and back of your driver’s licence are submitted.

Only valid government-issued documents should be submitted.

⚠️ Information Does Not Match

Verification issues can occur if your account information differs from your identification or banking information.

Common mismatches include:

different legal names
incorrect birth dates
address inconsistencies
banking information that does not match your account- name on proof of residence does not match account name

Always use your full legal name exactly as it appears on your identification. Avoid nicknames, short forms, or translations of your name.

Updating Your Personal Information

🤳 Selfie Verification Problems

If selfie verification is required, problems may happen when:

lighting is poor
your face is partially covered
the selfie is blurry
the image does not match your ID

For best results:

remove hats or sunglasses
use clear lighting
avoid filters or edited photos

🔍 Additional Compliance Reviews

Some accounts require enhanced verification checks for security or compliance purposes.

This may happen if:

transaction amounts are larger than normal
account activity appears unusual
additional identity confirmation is required

In these situations, your account may enter manual review.

Why Is My Account Under Review?

✅ What To Do If Your KYC Failed

If your verification was rejected: KYC rejections cannot be overturned through standard customer support. Instead, appeals must be submitted through the designated compliance appeal channel.

review any rejection message carefully
upload clear, unedited documents
confirm all information matches across your account and documents
use valid government-issued ID
respond promptly to any additional requests- submit an appeal through the compliance appeal channel if you believe the rejection was an error
ensure all follow-up communications are sent from your registered email address- correct any name discrepancies and resubmit your documents

Providing accurate documents can help reduce delays.

How to Verify Your Identity