⏱️ First, Give It a Little Time
Most Interac e-Transfer deposits are processed within:
30 minutes during business hours
If it has been longer than:
1 hour
review the checks below before contacting support.
✅ Check the Recipient Email Address
Make sure the recipient email matches exactly what is shown in your 1Bitcoin.ca dashboard.
Even small spelling mistakes can delay processing.
🔑 Check Your Reference Code
Your unique Account ID or reference code must be included in the message field of your e-Transfer.
Without it, your deposit may not automatically connect to your account.
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🏦 Make Sure the Transfer Came From the Correct Account
Deposits should be sent from:
a Canadian personal bank account
Delays may happen if the transfer was sent from:
a business account
a joint account
an account under a different name
📩 Still Not Showing Up?
If your deposit still has not appeared, please contact support and include:
screenshot of your e-Transfer confirmation
time the transfer was sent
amount sent
bank used
To contact support:
request a live agent through the support chat
or email [email protected]
⚠️ Important Reminder
Bank processing delays, weekends, holidays, or security reviews may occasionally slow down Interac e-Transfers.
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