⏱️ First, Give It a Little Time
Most Interac e-Transfer deposits are processed within:
30 minutes during business hours
Bitcoin delivery may take up to 12 hours after payment confirmation and compliance checks, depending on volume or additional verification requirements.
If it has been longer than:
1 hour
review the checks below before contacting support.
✅ Check the Recipient Email Address
Make sure the recipient email matches exactly what is shown in your 1Bitcoin.ca dashboard.
Even small spelling mistakes can delay processing.
🔑 Check Your Reference Code
Your unique Account ID or reference code must be included in the message field of your e-Transfer.
Without it, your deposit may not automatically connect to your account.
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🏦 Make Sure the Transfer Came From the Correct Account
Deposits should be sent from:
a Canadian personal bank account
Delays may happen if the transfer was sent from:
a business account
a joint account
an account under a different name
📩 Still Not Showing Up?
If your deposit still has not appeared, please contact support and include:
screenshot of your e-Transfer confirmation
time the transfer was sent
amount sent
bank used
confirmation code
To contact support:
request a live agent through the support chat
or email [email protected]
⚠️ Important Reminder
Refund Processing
Refunds from cancelled Bitcoin withdrawals are issued as CAD e-transfers to the email linked to your account. These refunds are not credited to your in-platform balance. To access the funds:
Check your registered email: Locate the e-transfer sent to your email to claim the refunded amount.
Bank processing delays, weekends, holidays, or security reviews may occasionally slow down Interac e-Transfers.
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