📬 What You Should Do
If your reference code was missing or incorrect:
request a live agent through support
or email [email protected]
Please include:
your 1Bitcoin.ca account email
the exact amount sent
the date and approximate time of the transfer
your Interac e-Transfer confirmation number
a screenshot of the completed e-Transfer if available
Providing complete information may help speed up the review process.
Related article:
⏱️ Processing Time
Once the transfer is reviewed and verified, deposits are typically processed within:
4 business hours during support hours
Business hours:
Monday to Friday
9:00 AM – 4:30 PM EST
Processing times may vary depending on:
banking status
transfer details
support volume
Related article:
🔍 Why the Reference Code Matters
Your reference code helps automatically match:
your e-Transfer
your account
your deposit request
When the code is missing:
the transfer may enter a manual review queue
processing delays may occur
This does not usually mean the funds are lost.
Related article:
💲 Manual Recovery Fee
If manual recovery or investigation is required:
a $25 manual recovery fee may apply
Manual review may include:
locating unmatched transfers
reviewing payment records
manually assigning deposits
Related article:
✅ How To Avoid This in the Future
Before sending an Interac e-Transfer:
copy your reference code directly from your dashboard
paste it into the message or memo field
double-check all payment details before submitting
Including the correct reference code helps ensure:
automatic processing
faster deposits
fewer delays
💬 Need Help?
If you still need assistance:
request a live agent through support
or email [email protected]