Most transactions on 1Bitcoin.ca are completed promptly.
However, some transactions may take longer due to banking activity, compliance reviews, security checks, or Bitcoin network conditions.
₿ Waiting for Your Bitcoin?
Once your Canadian dollar deposit has been received, it is automatically applied toward a Bitcoin purchase.
Before your Bitcoin is sent, we may need to complete:
Compliance reviews
Security checks
Fraud prevention measures
Payment verification
Most Bitcoin purchases are completed within a few hours, although processing may take up to 12 hours depending on the circumstances.
Related article:
💰 Waiting for Your Canadian Dollar Withdrawal?
Canadian dollar withdrawals are available only after you've sold Bitcoin.
Most CAD withdrawals sent by Interac e-Transfer are completed within 1 business day, although processing may take up to 2 business days depending on:
Banking hours
Weekends or statutory holidays
Additional verification
Transaction volume
Related article:
🕵️ Common Reasons for Delays
Compliance & Security Reviews
Some transactions require additional review to help protect customers and comply with Canadian regulations.
This may include:
First-time transactions.
Large transaction amounts.
Unusual account activity.
Additional verification requests.
Banking Delays
Banking systems occasionally experience delays.
This may happen because of:
Bank security reviews.
Interac e-Transfer processing.
Weekends or statutory holidays.
Bitcoin Network Activity
Once your Bitcoin has been sent, confirmation times are determined by the Bitcoin network.
Periods of high network activity may increase confirmation times before your wallet displays the transaction.
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📬 When Should I Contact Support?
Please contact our support team if:
Bitcoin Purchases
It has been more than 12 hours since your deposit was received and you have not received your Bitcoin.
Canadian Dollar Withdrawals
It has been more than 2 business days since your withdrawal request was submitted and you have not received your Interac e-Transfer.
When contacting support, please include:
Your account email address.
The transaction amount.
The approximate date and time of your transaction.
This will help us investigate your request more quickly.
💬 Need Help?
If your transaction has taken longer than the expected processing time, request a live agent through our support chat or email [email protected]. Our team will be happy to assist you.