⏱️ Typical Deposit Processing Times
Interac e-Transfer
Most e-Transfer deposits are processed within:
30 minutes during business hours
Bank Wires
Most bank wire deposits arrive within:
1–2 business days
Bitcoin Deposits
Bitcoin deposits are credited after:
1 blockchain confirmation
Related article:
✅ e-Transfer Deposit Checklist
Before contacting support, confirm the following:
the recipient email matches exactly what is shown in your dashboard
your reference code was included in the message or memo field
the transfer was sent from a Canadian personal bank account
the transfer status shows as completed in your banking app
check your email for any transaction confirmation or updates
ensure auto-deposit is enabled and avoid using a security question/password
Missing or incorrect reference codes may delay processing.
Common Deposit Issues and Their Causes
Transfer Locked/Contact the Sender Message
This message indicates an issue with the transfer, such as:
Missing reference code in the message field, which prevents linking the transfer to your account.
Sending the transfer to the wrong email address instead of the one shown in your dashboard.
Using a business or joint bank account instead of a personal Canadian bank account.
Rejected or Unrecognized Transfers
Transfers may fail if the recipient email is entered incorrectly (e.g., extra spaces, typos, or additional characters).
Sending a transfer with a security question/password instead of using auto-deposit can also cause issues.
Auto Deposit Pending
If your bank shows the transfer as pending, the deposit is being held on the bank’s end.
Bank-Locked Transfers
Locked transfers cannot be accessed or unlocked by Your Bitcoin Partner due to the non-custodial nature of the service.
Related article:
🏦 Bank Wire Deposit Checklist
Please confirm:
the wire was sent from a Canadian personal bank account
your reference code was included in the wire memo field
all banking instructions were entered exactly as shown
at least 2 business days have passed
check your email for any transaction confirmation or updates
Bank processing times may vary depending on:
banking hours
weekends or holidays
compliance reviews
Related article:
₿ Bitcoin Deposit Checklist
Please confirm:
the Bitcoin was sent to the correct deposit address
the transaction has received at least 1 confirmation
the amount and transaction status appear correctly on the blockchain
You can verify Bitcoin transactions using:
Related article:
📩 Still Need Help?
If your deposit has not appeared after 12 hours:
request a live agent through the support chat
or email [email protected]
Please include:
deposit type
amount sent
transfer date and time
reference code if applicable
screenshots or transaction IDs if available
Interac e-Transfer confirmation code