⏱️ Typical Deposit Processing Times
Interac e-Transfer
Most e-Transfer deposits are processed within:
30 minutes during business hours
Bank Wires
Most bank wire deposits arrive within:
1–2 business days
Bitcoin Deposits
Bitcoin deposits are credited after:
1 blockchain confirmation
Related article:
✅ e-Transfer Deposit Checklist
Before contacting support, confirm the following:
the recipient email matches exactly what is shown in your dashboard
your reference code was included in the message or memo field
the transfer was sent from a Canadian personal bank account
the transfer status shows as completed in your banking app
check your email for any transaction confirmation or updates
Missing or incorrect reference codes may delay processing.
Related article:
🏦 Bank Wire Deposit Checklist
Please confirm:
the wire was sent from a Canadian personal bank account
your reference code was included in the wire memo field
all banking instructions were entered exactly as shown
at least 2 business days have passed
check your email for any transaction confirmation or updates
Bank processing times may vary depending on:
banking hours
weekends or holidays
compliance reviews
Related article:
₿ Bitcoin Deposit Checklist
Please confirm:
the Bitcoin was sent to the correct deposit address
the transaction has received at least 1 confirmation
the amount and transaction status appear correctly on the blockchain
You can verify Bitcoin transactions using:
Related article:
📩 Still Need Help?
If your deposit still has not appeared:
request a live agent through the support chat
or email [email protected]
Please include:
deposit type
amount sent
transfer date and time
reference code if applicable
screenshots or transaction IDs if available