⏱️ Typical Deposit Processing Times
Interac e-Transfer
Most e-Transfer deposits are processed within:
30 minutes during business hours
Bank Wires
Most bank wire deposits arrive within:
1–2 business days
Bitcoin Deposits
Bitcoin deposits are credited after:
1 blockchain confirmation
Related article:
✅ e-Transfer Deposit Checklist
Before contacting support, confirm the following:
the recipient email matches exactly what is shown in your dashboard
your reference code was included in the message or memo field
the transfer was sent from a Canadian personal bank account
the transfer status shows as completed in your banking app
Missing or incorrect reference codes may delay processing.
Related article:
🏦 Bank Wire Deposit Checklist
Please confirm:
the wire was sent from a Canadian personal bank account
your reference code was included in the wire memo field
all banking instructions were entered exactly as shown
at least 2 business days have passed
Bank processing times may vary depending on:
banking hours
weekends or holidays
compliance reviews
Related article:
₿ Bitcoin Deposit Checklist
Please confirm:
the Bitcoin was sent to the correct deposit address
the transaction has received at least 1 confirmation
the amount and transaction status appear correctly on the blockchain
You can verify Bitcoin transactions using:
Related article:
📩 Still Need Help?
If your deposit still has not appeared:
request a live agent through the support chat
or email [email protected]
Please include:
deposit type
amount sent
transfer date and time
reference code if applicable
screenshots or transaction IDs if available