🔍 Why Re-Verification Happens
We may request updated verification information to:
protect your account
confirm account ownership
comply with regulatory requirements
update account information after changes
📆 Common Reasons for Re-Verification
You may be asked to re-verify if:
your ID has expired
your legal name or address has changed
your email information has been updated
certain transaction thresholds are reached
unusual login or account activity is detected
1️⃣ Log Into Your Account
Sign into your 1Bitcoin.ca account and go to:
Account
Verify Identity
2️⃣ Submit Updated Information
You may be asked to:
upload updated ID
complete a new selfie or video verification
confirm account information
For best results:
use clear photos
avoid glare or blurry images
ensure all information matches your account
3️⃣ Wait for Review
Once submitted:
your information will enter review
most reviews are completed quickly
some reviews may take longer if additional information is required
You will receive an email once your review is completed.
💡 Helpful Tip
Completing re-verification early can help avoid delays when:
making deposits
purchasing Bitcoin
processing transactions
💬 Need Help?
Our support chat is always available for:
verification questions
account assistance
helpful support articles