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Article: Updating your personal information

Need to update your name, email, or address? Here’s how to keep your account info accurate and up to date.

Updated this week

🔧 What You Can Update on 1Bitcoin.ca

  • Legal name (after ID update or name change)

  • Home address

  • Email address

  • Phone number


✏️ How to Request a Change

To update your personal information:

  1. Log in to your 1Bitcoin.ca account

  2. Click the chat box in the bottom-right corner of your dashboard

  3. Start a new message and request the change

  4. Upload any required documents directly in the chat


🧾 When Verification Is Required

Some updates will require verification documents:

  • Name changes: Government-issued ID with updated name

  • Address changes: Utility bill or bank statement showing your full name and new address


🕒 Processing Time

Most changes are reviewed and processed within 1 business day.


💬 Tip

Use your full legal name on file—short forms or nicknames can cause verification issues later.

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