📧 Best Way to Reach Us
✅ 1. Dashboard Chat (Fastest)
All verified users can reach us directly through the chat box in your dashboard.
This is the fastest way to get real-time support during business hours.
✉️ 2. Email Support
Email: [email protected]
Support hours: Monday to Friday, 9 AM – 5 PM EST
We respond to most emails within 24 hours, often much faster.
🌐 3. Social Media
For general inquiries, you can message us on social media—just don’t share sensitive info.
📝 What to Include in Your Message
To help us assist you quickly, please include:
Your full name and account email
What you're trying to do (e.g., deposit, withdrawal, ID verification)
Any relevant details (amount, date, screenshots, reference numbers)
🚫 Please Avoid
Sending multiple messages about the same issue—it won’t speed things up
Sharing passwords or sensitive info—we’ll never ask for that
📚 Prefer to Self-Serve?
Check out our Help Center for quick answers to common questions—you might solve your issue even faster.
Thanks for being part of 1Bitcoin.ca. We’re proud to support Canadians on their Bitcoin journey.