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Article: Why am I being asked to re-verify?

Getting asked to verify again? It’s normal. Here’s why it happens—and how to complete it quickly.

Updated this week

Content:

🔁 Why Re-Verification Happens
Sometimes we need to double-check your identity again to:

  • Keep your account secure

  • Stay compliant with Canadian financial regulations

  • Reflect updated personal information (like a name or address change)


📆 Common Triggers for Re-Verification

  • Your ID has expired

  • You changed your legal name, email, or address

  • You've hit certain transaction thresholds

  • Our system flagged something for review (e.g., unusual login or activity)


✅ How to Re-Verify

  1. Log in to your 1Bitcoin.ca account.

  2. Go to “Account” > “Verify Identity.”

  3. Submit updated ID and a new selfie, if prompted.

  4. You’ll get an email once it’s reviewed—usually within 10–30 minutes.


💬 Friendly Tip
Re-verifying early helps avoid delays when you're funding or withdrawing.


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