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Article: Common errors and how to fix them

Ran into a hiccup? No worries. Here are the most common mistakes and how to resolve them quickly.

Updated today

🔁 eTransfer Problems

  • Missing Reference Code: Email us your full eTransfer details

  • Wrong Email: Check your dashboard; contact your bank if sent wrong

  • Business Account: Only personal accounts allowed—resend if needed


🏦 Bank Wire Errors

  • Missing Memo: Email us the wire receipt

  • Joint/Corporate Account: Not supported—funds may be delayed or returned

  • Wrong Routing Info: Use exact instructions from your dashboard


Bitcoin Deposit Issues

  • Wrong Address: Always double-check—transactions are final

  • No Confirmation: Wait for at least 1 confirmation; track via block explorer


💡 Not sure what went wrong?
Send screenshots/receipts to [email protected]—we’ll help fast.

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