Content:
⏱️ First, Give It a Moment
eTransfers: Typically arrive in 30 minutes
Bank wires: Take 1–2 business days
Bitcoin: Credited after 1 blockchain confirmation
✅ Checklist: eTransfer Deposits
Was the email address exactly as shown in your dashboard?
Did you include your reference code in the message/memo field?
Was the transfer sent from a Canadian personal account?
Tip: If you missed the reference code or used auto-deposit, email us right away.
🏦 Checklist: Bank Wires
Did you send from a Canadian personal bank account?
Did you enter the correct reference code in the wire memo?
Has it been at least 2 business days?
₿ Checklist: Bitcoin Deposits
Did you send to the correct wallet address from your dashboard?
Has the transaction received at least 1 confirmation?
Double-check the amount and status on a block explorer like mempool.space
📩 Still Need Help?
Send us an email at [email protected] with:
The funding method (eTransfer, wire, or Bitcoin)
The amount
The date and time sent
A screenshot or reference number