Have you recently lost or changed your phone number? It is important to keep the registered phone number with your 1Bitcoin account up to date.
Send an email to [email protected] with the subject line UPDATE PHONE, followed by your account ID. (e.g. "UPDATE PHONE: 1A2B3C") Ensure this email is being sent from the email that is registered with your account.
Attach to this email an image of you holding both a Canadian Government photo ID with the details fully visible, along with a piece of paper that states your full name, "1Bitcoin.ca", your new phone number, and the current date.
Please also attach documentation that supports your new phone number
Your new phone contract (with your number and name visible)
A recent phone bill