Content:
⏱️ Normal Processing Times
Bitcoin: Usually sent within 30-60 minutes
CAD (EFT): Usually lands in your bank account within 1 business day
🕵️ Common Reasons for Delays
Outside Business Hours
CAD withdrawals after 4 PM EST process the next business day
New or Large Transfers
Large or first-time withdrawals may go through manual review (security precaution)
Missing/Incorrect Info
Banking info or wallet address errors can delay processing
We’ll email you if we need clarification
Verification Issues
Re-verification may be required if your ID has expired or your info has changed
Network Congestion (for Bitcoin)
The Bitcoin blockchain may be busy—delays in confirmations can happen
📬 What to Do If It’s Been a While
If your withdrawal hasn’t arrived and it’s been:
CAD: More than 1 business day
Bitcoin: More than 4 hours
→ Start a Ticket in your chat box