The timeframe for deposits to be credited to your account is dependent on the method of deposit, and can vary in timeframes between deposits as well.
Etransfer Deposit Not Being Credited? Visit This Article For Solutions.
Bitcoin Deposits:
For BTC deposits, we credit funds to your account after the transaction has received 2 confirmations on the Blockchain. You can monitor how many confirmations your transaction has independently by visiting a trusted blockchain explorer online and searching for your transaction hash.
CAD Etransfer Deposits:
Etransfer deposits are credited within the same business day. However if you have yet to be credited your funds beyond this timeframe, it may indicate that there is an issue on the banking end, and we recommend taking action to help alleviate this problem.
CAD Bank Wire Deposits:
Bank Wire Deposits can take up to 3 business days to properly settle and be credited to your account. All bank wires are processed individually and manually by our brokers, and we will be in touch with you throughout the process.